Divoom Planet-9: Programmable RGB Mood Lamp with Music Control

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Smarttechshopping1@gmail.com. Please note that returns will need to be sent to the following address: 1915 Rutherford ave Neptune 07753

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Smarttechshopping1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Smarttechshopping1@gmail.com.

1. Order Purchase  Handling and Shipping guidelines.

We will  process your received your order you will receive a confirmation email from us. We will handle and process your order within (24 -48 hours) of receiving your order. We will update  order when shipped, tracking number will be provided to you within 24 hours of shipping. Delivery (2-7) business days in the USA. We ship to only Verified International locations. Delivery (10-15) days some times longer depending on your location. Shipping and taxes may vary. 

You are responsible for reading the Product description the the item before placing your order. By confirming your purchase, you agree that, these charges are estimated values and shall be collected at the time of purchase. However, this charges may be subject to change depending on local or international shipping laws.

2. Orders in USA 

We are Dropshipping products within United States, Smart Tech Shopping's system will automatically select the best logistics for shipping based on your delivery or shipping address. 


3. International orders and shipment

We are Dropshipping products outside the United States, and Smart Tech Shopping's system will automatically select the best logistics for shipping based on your delivery location. Applicable charges and taxes may apply.